E-government Potential in Social Service Delivery: Regional Context

THE VALUE OF INTERMEDIARIES IN E-GOVERNMENT SERVICE DELIVERY Introduction

THE VALUE OF INTERMEDIARIES IN E-GOVERNMENT SERVICE DELIVERY Introduction

A Balanced Scorecard Analysis of E-government Service Delivery Performance

The significance of aligning usability and interactivity of web portals with government service delivery strategy is widely recognized, but the lack of appropriate methodologies prevented government units and their constituents from integrating web portal projects with e-government service delivery performance. This paper addresses the issue of delivering electronic government services using th...

Success of Government E-Service Delivery: Does Satisfaction Matter?

For measuring e-government success a well-founded theory is important which can help governments to improve their services and identify how effectively public money is spent. We propose using citizen satisfaction as a measure of egovernment success, as well as explore its relationships with e-government service quality. Three hypotheses have been formulated to test the model. For empirical esti...

A Methodological Framework for E-government Service Delivery Integration

Non-interoperability between government agency e-service delivery mechanisms posing the technical challenge, and the lack of formulated modelling and implementation framework is the main methodological problem in achieving seamless E-government integration. In this paper integration of E-government is investigated (at Service Delivery Level) to achieve a seamless and cost-effective transition t...